• a set of procedures that cover all key processes in the business;
• monitoring processes to ensure they are effective;
• keeping adequate records;
• checking output for defects, with appropriate and corrective action where necessary;
• regularly reviewing individual processes and the quality system itself for effectiveness; and
• facilitating continual improvement

Certification to an ISO 9000 standard does not guarantee the compliance of end products and services; rather, it certifies that consistent business processes are being applied.

Why would you implement a Quality Management System?

• Improves business
• Has a positive effect on investment, market share, sales growth, and sales margins
• Gives you a competitive advantage over your competitors
• Creates a more efficient, effective operation
• Increase customer satisfaction and retention
• Reduce audits
• Enhances marketing
• Improves employee motivation, awareness, and morale
• Promote international trade
• Increases profit
• Reduce Waste
• Increases Productivity

Sher-Q Management Consultants are experts in implementing ISO 9000 Quality Management Systems in South Africa.